Help
Answers to the questions passengers ask most. For anything about a specific trip, contact the bus company: its phone and WhatsApp are on its page.
Booking a seat
Search your cities and date, choose a departure, then tap the seats you want on the bus map. You can book up to 8 seats at once.
You need an account to book, so your tickets are always in one place.
Paying with Mobile Money
Enter an MTN or Orange Mobile Money number. You get a prompt on that phone: enter your PIN to approve. If no prompt appears, dial *126# (MTN) or #150*50# (Orange) to see pending payments.
Your seats are held while you pay. If the payment doesn’t go through, nothing is charged and your seats stay held for a few more minutes so you can try again.
Your tickets
Each seat gets its own ticket with a QR code, in My bookings. Show it to the agent when you board; they scan it with a phone. A ticket can only be used once, and only around its departure time.
If the camera can’t read it, the agent can type the code shown under the QR code.
Your account
Forgot your password? Use “Forgot your password?” on the log in page and we’ll email you a link to choose a new one.
Changes and refunds
See Refunds and changes for what happens if a payment fails, a trip is cancelled, or you can no longer travel.